There is a good chance you’ll need support at some time in this process. The easiest way for us to troubleshoot things is with a screen recording.
If you use software like Loom, where you can share a link of a recording, that will work.
We use Komododecks, and we would love it if you signed up for a free account and added the Chrome Extension.
If you get stuck, just make a recording and share it in the support forum, and we will get your issue sorted out as fast as we possibly can!
Here is where you can get a free account.
Here is where you can get the free Chrome Extension.